Returns and Exchange Policy

At Specialjewellerindia, we prioritize customer satisfaction but adhere to a strict No Refund Policy. Please read the following terms carefully.

No Refund Policy

We do not offer refunds for any products. For further queries regarding returns or exchanges, please contact us at:

Merchandise Bought at Full Price

We offer a 3-DAY EXCHANGE POLICY after receiving the product for items bought at full price (subject to approval).

Conditions for Exchange:

  • Exchanges are allowed only in the case of manufacturing defects upon submission of sufficient proof.
  • If the desired product is unavailable, you may choose another product of the same or higher value. Any price difference can be paid via our website.
  • Customized products are not eligible for return or exchange.

Exchange Process:

  1. Email us at support@specialjewellerindia.com with your order number and details of the exchange.
  2. Once approved, courier the merchandise back to us at your expense. Include the original invoice and a note detailing the desired exchange.
  3. Our team will contact you once the item is received and confirm the exchange.
  4. The exchanged/Replaced product will be delivered back to you at no additional courier cost within 7 -10 working days.

Note: We do not provide reverse pick-up services.

Merchandise Bought on Discount

  • Products purchased during promotional offers or sales are non-exchangeable and non-returnable.

International Orders

  • All international orders are non-refundable and non-exchangeable.
  • Customers are responsible for any custom duties/charges levied by their respective countries.

Exchanges

Address:
Specialjewellerindia
Jodhpur, Rajasthan, India

For any questions, feel free to contact us. We are here to assist you.